Cancellation within 48 hours:
- Deposit is non-refundable and cannot be transferred over to your next appointment
- All cancellations are non-refundable
- If cancelled within 24 hours, there will be an extra charge of £20 to cover my time, if this is not paid you will not be able to rebook
- Cancellation reasons include COVID (NON-REFUNDABLE)
CANCELLATION WITHOUT REARANGING:
- ALL deposits are non-refundable
NO SHOWS:
- No shows will not be able to rebook unless paid in full, you will be blocked from booking future appointments.
LATENESS:
- If you are more then 10 minutes late unfortunately your appointment will be rescheduled
10 minutes is crucial in the beauty industry, this will then have a domino effect on the rest of my day and it's not fair on my next client's appointment.
- The other option is to cut something out of your treatment (for example blackhead extractions) or change the treatment completely to something that takes less time.
- The deposit will be non-refundable if I have to reschedule the appointment
- Please make sure if you haven't been before, you plan the journey ahead, there is parking on site.
GIFT VOUCHERS:
- If cancelled within 48 hours £20 will be deducted from the gift voucher
- If you move your appointment more than three times £20 will be deducted from the gift voucher
- The treatment has to be suitable for the client, the skin will be assessed on the day and treatments/facials will be discussed.
- All forms must be filled in at least 48 hours prior to the appointment
- The gift voucher is for treatments only, NOT products
- You must bring the GIFT VOUCHER with you so I can cross this off in my logbook please
How to book my Gift Voucher?
- Go on my website or my Instagram BIO link to see what treatment you would like, then go to book this so you can see available dates. Message me on Instagram or through email with the treatment and 3 available dates. I will then book this in for you, if you book it in yourself, it will charge you £20 so, please make sure to message me and I will sort this for you
- I will also need your full name and email address please
By booking online or paying a booking fee through other booking options, you consent to Nani-Gloe's terms and conditions
Thank you so much for supporting my small business and I can't wait to see you all!
Love Shelbie x