Pre-Treatment

To help us treat your skin safely and achieve the best possible results, please read the following advice before attending your appointment

Active skincare
Please pause retinoids/retinol and exfoliating or resurfacing products such as AHAs, BHAs and strong acids before your appointment. The exact timeframe may vary depending on your treatment, so please follow the treatment-specific instructions sent with your booking. Retinol 4 days before and other exfoliant's 2-3 days and certain products you will need to stop for a week or more before the treatment

Sun exposure and tanning
Avoid excessive sun exposure and do not attend your appointment with sunburnt, irritated or recently tanned skin. Please avoid sunbeds before your treatment and use a broad-spectrum SPF daily

Waxing and hair removal
Avoid facial waxing or other potentially irritating hair-removal treatments in the area being treated for approximately one week beforehand, unless advised otherwise

On the day of your appointment
Where possible, please arrive with clean skin and minimal or no make-up. We particularly ask that you avoid arriving with freshly applied eye make-up or newly fitted eyelash extensions if we will be working around the eye area

Please avoid shaving the treatment area on the day of treatments where this may leave the skin irritated. If you are unsure, ask us beforehand

Pregnancy and breastfeeding
Please let us know if you are pregnant, breastfeeding or trying to conceive. This does not automatically mean that you cannot have any facial treatment, but certain treatments, ingredients and devices may not be suitable and your treatment may need to be adapted

Cold sores and active infections
Please contact us before attending if you have an active cold sore, herpes simplex outbreak, skin infection, open wound or significant irritation in the treatment area. Your appointment may need to be postponed

If you have a history of cold sores and are booked for a treatment that could trigger a recurrence, please tell us in advance. We may recommend that you discuss appropriate antiviral medication with your GP or prescribing healthcare professional

Medication and medical conditions
It is important that your consultation and medical forms are completed accurately and that you tell us about any medications, supplements, allergies, medical conditions or recent changes to your health.

Please specifically tell us if you currently use or have recently used prescription acne treatments, topical retinoids or oral isotretinoin (Roaccutane/Accutane).

Certain advanced treatments, including microneedling, may require a waiting period following oral isotretinoin. We will assess this according to the treatment being considered and the relevant manufacturer/professional guidance

Recent treatments
Please let us know if you have recently had any other facial, chemical peel, laser/IPL treatment, microneedling, injectables, surgery or other aesthetic procedure. We may need to allow an appropriate interval before treating your skin